Customer Service Assistant – Casuals

Location:
Auckland Airport

Employment Type:
Casual

Pay Rate:
$24.90 ph

Hours / Shift:
Rotational roster across 7 days

Job Description

A global leader in aviation services, supports over 300 million passengers annually with Ground Handling, Cargo Handling, and Passenger Services are looking for passionate individuals to join the team as Ground Service Agents and Passenger Services Agents.

 

Passenger Services Agents duties:

• Assist passengers during check-in, boarding and disembarkation.
• Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
• Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
• Resolve passenger complaints and issues efficiently and professionally.
• Offer support and answer questions regarding flight schedules, fares, routes and policies.
• Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
• Assist with luggage drop offs through the check-in process.
• Ensure compliance with security procedures and protocols, including screening passengers and luggage.
• Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
• Provide assistance and support during emergencies, including medical incidents and flight diversions.
• Maintain accurate records and documentation for all transactions and customer interactions.
• Utilise language skills to assist international passengers and communicate effectively with diverse customers.

Requirements

Passenger Service Agent Requirements:

• Maintains composure under pressure and presents themselves with confidence.
• Upholds excellent presentation and grooming standards.
• Exhibits organisational and effective time management skills.
• Physically capable of handling passenger baggage and operating wheelchairs when required.
• Fluent in English (additional languages welcomed).
• Confidence in using software and technology – Intermediate skills required.
• Possession of a valid Full NZ driver’s license and reliable transportation.
• Must be available to commence 10 November.
• Able to pass MOJ and Drug test

Please ensure that you meet ALL the requirements listed above before submitting your application

Please note that if your application progresses to the next stage of the recruitment process, you will be invited to attend a face-to-face pre-screening interview.

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